We currently ship to serviceable PIN codes across India through authorised courier partners. Delivery availability and estimated timelines are shown at checkout based on your delivery address.

Orders are processed on business days (Monday to Saturday, excluding public holidays). Once payment is confirmed, we aim to dispatch within 1–3 business days unless a product is marked as pre-order or temporarily unavailable.

You will receive order confirmation by email or SMS where contact details are provided. A tracking link will be shared once the shipment is handed to the courier.

Shipping fees, if any, are displayed at checkout before you complete payment. Promotional free-shipping offers apply only when clearly stated on the website or at checkout and meet any minimum order value shown.

Estimated delivery times after dispatch are typically:

• Metro cities: 2–5 business days
• Other serviceable locations: 4–8 business days
• Remote or non-metro areas: up to 10 business days

These are estimates only. Delays may occur due to weather, logistics constraints, local restrictions, or peak-season volume. We are not responsible for courier delays outside our reasonable control.

Products are packed to protect seals and labels during transit. Food and supplement items are handled in line with applicable FSSAI hygiene and storage requirements. Please inspect the package on delivery and report visible damage before accepting, where possible.

If a shipment cannot be delivered due to an incorrect address, repeated failed delivery attempts, or refusal at delivery, it may be returned to us. Re-shipping may require additional charges. Please ensure your phone number and address are accurate at checkout.

Risk of loss or damage passes to you upon delivery to the address provided at checkout, or when the courier marks the shipment as delivered, whichever occurs first in accordance with applicable consumer law.

For shipping questions, contact info@akayabiotech.in or +91 00000 00000. For damaged or missing items, see our returns & refunds policy. Grievance officer: info@akayabiotech.in.