We want you to receive products in good condition and as described. This policy is published in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and applies to purchases made on https://akayabiotech.in.

You may request a return, replacement, or refund if:

• The product delivered is damaged, defective, expired, or materially different from what was ordered
• The wrong product or quantity was delivered
• The product seal is broken or packaging is compromised on arrival (report within 48 hours of delivery with photos)

Please notify us at info@akayabiotech.in within 7 days of delivery with your order number, description of the issue, and clear photographs of the product and outer packaging.

For health, hygiene, and food safety reasons under applicable FSSAI norms, we generally cannot accept returns if:

• The product seal has been opened or tampered with after delivery
• The product was used or stored improperly after delivery
• You change your mind after purchase, except where a statutory right applies

This does not affect your rights where a product is defective or not as described under Indian consumer law.

Once your request is approved:

1. We may arrange a pickup or ask you to ship the product back
2. Products must be returned in original outer packaging with batch and MRP labels intact where applicable
3. We will inspect returned items before approving a refund or replacement

Return shipping for approved quality or fulfilment issues is borne by us unless otherwise communicated.

Approved refunds are processed to the original payment method within 7–10 business days after we receive and inspect the returned product, or sooner where required by law. Bank or payment gateway processing times may vary.

If only part of an order is returned, the refund will correspond to the value of the eligible returned item(s), excluding non-refundable shipping charges unless the return is due to our error.

Orders may be cancelled before dispatch by contacting us promptly. Once shipped, cancellation is not possible; please refer to the return options above after delivery.

If you are not satisfied with our response, you may escalate the matter to our grievance officer at info@akayabiotech.in or +91 00000 00000. Unresolved disputes may be taken to the appropriate consumer disputes redressal commission under the Consumer Protection Act, 2019.

Related policies: Shipping policy · Terms & conditions