Akaya Biotech (Akaya Biotech) is the data fiduciary responsible for personal data collected through https://akayabiotech.in and related customer support channels.

Depending on how you use our website, we may collect:

• Identity and contact details — name, email, phone number, delivery address
• Order and payment information — products purchased, transaction references (payment processing is handled by authorised partners; we do not store full card details)
• Account and cart data stored locally on your device where applicable
• Communications — emails or messages you send to customer support
• Technical data — IP address, browser type, device information, and basic usage data through cookies or similar technologies

We use personal data to:

• Process and deliver orders across India
• Provide invoices, shipping updates, and customer support
• Comply with tax, accounting, and regulatory obligations
• Improve website performance and security
• Send service-related messages; marketing communications only where permitted and with opt-out options

We process data for lawful purposes consistent with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

We may share personal data with:

• Payment gateways and banks for transaction processing
• Courier and logistics partners for delivery
• Technology providers that host or support our website, under confidentiality obligations
• Regulators, courts, or authorities when required by applicable law

We do not sell personal data.

We retain personal data only as long as needed for the purposes above, including statutory record-keeping periods under Indian tax and commercial law. We use reasonable technical and organisational measures to protect data, though no online system is completely secure.

Our website may use essential cookies and similar technologies for cart functionality, session management, and analytics. You can manage cookies through your browser settings. Disabling essential cookies may affect checkout or cart features.

Under applicable Indian data protection law, you may have the right to:

• Access information about personal data we hold about you
• Request correction of inaccurate data
• Request erasure where legally permitted
• Withdraw consent where processing is consent-based
• Nominate another person to exercise rights in case of death or incapacity
• Lodge a complaint with the Data Protection Board of India when constituted

To exercise these rights, contact us at info@akayabiotech.in.

Our products and website are intended for adults. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If you believe a child has provided us data, please contact us so we can delete it.

We may update this policy from time to time. The latest version will always be published on this page with an updated date.

Privacy queries and grievances: info@akayabiotech.in · +91 00000 00000. See also our terms & conditions.